Refund policy

Return & Refund Policy

Made-to-Order Policy

All items are made to order through our production partner once your purchase is placed. Because of this, we do not accept returns or exchanges for:

  • Incorrect size ordered

  • Change of mind

  • Buyer’s remorse

  • Shipping delays outside of our control

Please review size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

We will absolutely make it right if:

  • Your item arrives damaged

  • You received the wrong item

  • There is a clear manufacturing defect

To request a replacement or refund:

  1. Email us at [your support email]

  2. Within 7 days of delivery

  3. Include:

    • Your order number

    • Clear photos of the item and packaging

    • A description of the issue

If approved, we will:

  • Send a replacement at no additional cost, or

  • Issue a refund to your original payment method

Refunds (If Applicable)

Refunds are only issued for:

  • Items confirmed as defective

  • Items that never arrived (after carrier investigation)

  • Orders that cannot be fulfilled

Approved refunds are processed to the original payment method within 5–10 business days.

Shipping costs are non-refundable.

Order Cancellations

Because orders enter production quickly, cancellations must be requested within 12 hours of purchase.

After production begins, we cannot cancel or modify the order.

Lost or Stolen Packages

If tracking shows your order as “Delivered,” we are not responsible for lost or stolen packages.

Please contact the shipping carrier directly to file a claim. We’re happy to assist with documentation if needed.

Exchanges

At this time, we do not offer size exchanges due to the made-to-order nature of our products.

If you are unsure about sizing, please contact us before ordering.

Questions?

We’re here to help.

Contact us at:
offdutyguardian@gmail.com

In rare cases, we may offer a store credit at our discretion.